Help Center

How can we help?

Browse by topic below, or reach a human any time — we usually reply within a couple of hours during business days.

Ordering

How to place, edit and reorder.

  • Add items to cart from any product page and check out with card, transfer, or mobile money.
  • Edit or cancel an order from your account before it enters production.
  • Reorder in one tap from your account → Orders.
  • For quantities above 500 units, use the Bulk Quote page for wholesale pricing.

Artwork & files

File specs, bleed and guidelines.

  • Accepted formats: PDF (preferred), AI, PSD, PNG, JPG. Vector is best for logos.
  • Minimum resolution: 300 DPI at final print size.
  • Add 3mm bleed on all sides and keep critical elements 5mm from the trim.
  • Convert text to outlines when sending AI/PDF. Use CMYK color mode.
  • Not sure? Upload a rough and our production team will double-check specs before printing.

Delivery

Estimates, tracking and returns.

  • Nigeria: 3–7 business days once artwork is approved.
  • Rest of Africa: 7–14 business days depending on destination.
  • Track your order live from /track — you'll see printing, packing, dispatched, and delivered stages.
  • Damaged in transit? Photograph the parcel within 24h and we'll reprint at no cost.

Payments

Cards, transfer, mobile money and invoicing.

  • We accept Visa, Mastercard, Verve, bank transfer, and mobile money via Flutterwave.
  • Prices are in NGN by default. USD invoicing is available for corporate accounts.
  • Designer hires are held in escrow — funds only release when you approve the final work.
  • Invoices with a Stampify tax ID are emailed after every payment.

Bulk & corporate

Volume pricing and account features.

  • Volume discounts start at 500 units and scale up to 40% off retail.
  • Corporate accounts get a dedicated account manager and net-30 invoicing.
  • Upload branded artwork templates so re-orders take seconds.
  • Request a quote at /bulk-quote and a senior estimator responds within 4 business hours.

Designer marketplace

Hiring vetted African designers.

  • Every designer on the marketplace is manually vetted before their profile goes live.
  • Hires are escrow-protected — pay upfront, we release funds only when you approve delivery.
  • Chat with any designer for free before you hire.
  • Add ₦10,000 to any hire to receive editable source files (AI/PSD/Figma).

Partners

Become a Stampify Africa partner.

  • Suppliers: reach thousands of African brands. Apply at /contact and mention 'Supplier'.
  • Designers: create a profile at /designer-signup, complete onboarding, and our team reviews within 24h.
  • Referral partners earn 10% of first-order revenue for every brand they refer.

Frequently asked

How fast can I get my order?+

Standard turnaround is 3–7 business days in Nigeria. Rush production (24–48h) is available on select products for an added fee.

Do you print in colors other than CMYK?+

Yes — Pantone spot colors and metallic foils are available on request. Add the requirement in the notes when placing your order.

Can I sample before ordering in bulk?+

Yes. Sample kits are available for most products; the cost is credited toward your first bulk order.

Is my payment safe on Stampify?+

Every payment runs through Flutterwave (PCI-DSS certified) and designer hires are held in escrow until you approve delivery.

What if I'm not happy with the result?+

Contact us within 7 days of delivery with photos. If it's a print defect, we reprint free. If it's a designer hire, we mediate a revision or refund from escrow.

Escrow-protected

Every designer hire is held in escrow via Flutterwave until you approve delivery.

Fast turnaround

3–7 business days in Nigeria on standard orders. Rush production available.

Delivered anywhere

Nigeria + Pan-African delivery with live status tracking.

Still need help?

Send us the details and we'll come back with a real answer — no bots.